The merchant will have three business days to ship your order. You will be provided a tracking number, and the shipment will be handled by Sendle and the US Postal Service. Shipments are tracked, insured, and carbon-neutral. If the shipment is lost or damaged in transit, you will be refunded or your item replaced at the discretion of the merchant. Damaged shipment claims may require a picture of the packaging and the item. Please don't throw away the box! Shipments do not have any specific guaranteed delivery date, and the merchant is not responsible for delays in shipment after the package has been handed over to the carrier. The merchant is not responsible for the security of your package after it is delivered to your address - after the delivery scan, if it is lost, damaged, or stolen you may be eligible to file a claim with the carrier, however the merchant is not obligated to reimburse or replace your order.
If the product is incorrect or defective we must be notified within 15 days after you receive merchandise, you will receive a full refund including shipping, in all other instances the policies below apply. ● Any items should be sent back to us in original packaging and in unused condition which includes any hang tags and/or unopened plastic bags. As long as the item is returned in its original condition and packaging within this time period then a credit for the cost of the item will be placed on your account for future use in our online store. The credit never expires and it can be used to help cover any cost of future orders (Shipping, Item Cost, etc.) Any unused portion will be then automatically left on your account until you choose to use it. A restocking fee may apply to all returned items unless defective. Re-stocking fee will be deducted from your in store credit balance. The buyer is responsible for all shipping costs for returning any and all items. Shipping costs for your original purchase will not be credited. Shipping and handling charges are non-refundable unless the return is a result of our error.● If you had FREE shipping on your order you will also pay for those shipping charges, unless item is defective or broken. and you must call for return authorization, we reserve the right to refuse returns without an return authorization. (no returns accepted without authorization). ● If Box or item is damaged you must keep the original box the item was shipped in for claim purposes. Call us immediately at 815 338-5651to report damages. Failure to report damages and keep the box may cause claim to be denied. ● Not responsible for lost items. No return on ornament orders after December 24th if purchased before December 24th unless they are defective. If defective they must be returned by January 15th. You must call us at 815 338 5651 for return authorization information.